In this stage, we begin the proceedings and communicate essential information about what is to come, set expectations on how people can participate.

  • Who facilitator is / relationship to the bereaved

  • About relating to the people in the room, their relationship to one another

    • Identify family verbally (and perhaps visually using e.g. Zoom background)

  • Why we are gathered

  • Order of service (what’s going to happen)*

  • How to use the conference technology (e.g. Zoom; ideally this is done by the tech operator)

  • Welcome and thank people for attending

  • Mention:

    • Whether the memorial is private or public

    • Whether there are plans to create an in-person event when restrictions lifted

    • Whether the memorial is being recorded (note that video will be captured)


  • Zoom tutorial: The person who gives the zoom tutorial may be someone other than the facilitator /host of the service.

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